Terms & Conditions

Return Policy

Kauffman’s will gladly accept a return of product due to defect in materials or workmanship within 30 days of purchase. Please contact our office to arrange return and payment refund. Returns for any other reason may be subject to restocking and/or return shipping charges. All returns must be pre-authorized by our office.

Same Day Shipping

Every attempt will be made to provide same day shipping on all orders placed by 2 pm (USA prevailing Eastern Time). This will be applicable to in-stock items. If you have a question as to when your order will ship or how quickly it should arrive, please contact our office directly at 800-332-5244.

Shipping Policy

Online orders will be shipped via United Parcel Service or FedEx and charges will be added to orders based on the United Parcel Service/FedEx rate structure at the time of purchase. Shipping charges will be clearly stated at the time of online checkout. Kauffman’s may, from time to time, offer free or discounted shipping and such items will be clearly marked. Our online order system will only accept orders shipping to street addresses within the contiguous 48 states of the USA. For shipments not meeting these criteria (e.g. shipments to Post Office Boxes, Hawaii or Alaska), please contact our office to place the order and make shipping arrangements. Kauffman’s reserves the right to choose an alternate carrier in the event that United Parcel Service is unable to deliver the shipment cost effectively. In this event, Kauffman’s will contact the online customer prior to shipment as an adjustment to the shipping charges may apply. Kauffman’s cannot accept foreign orders or ship orders outside of the USA via our online store. Please contact our office for foreign shipments.

We accept Visa or Mastercard